FAQs | JSM Brand Exposure

Frequently asked questions

How do I place an order?

The prices shown on the website are just a guide and the final cost will vary depending on quantity, personalisation method and delivery times. Prices exclude VAT, delivery and set-up costs. Once we confirm your artwork and specification we will provide a quotation which details all the costs to produce your chosen products.

We are competitive on pricing and are always happy to discuss options on large and repeat orders.

You can submit an enquiry through the website by adding products to your basket, chat to us using our website instant Live Chat or contact us by calling 01452 310030 or email us.

Can I order a different quantity to what is shown on the website?

All products will show minimum quantities and price breaks, which are an incentive if you are interested in buying larger quantities. You can’t order less than the minimum. If you use your products regularly, save time and money by placing an order for more stock, rather than several smaller orders. We can even offer storage and delivery services if you don’t have the space to keep your items.  

I can’t find the product I want on the website

The products listed are just a small sample of what can provide. We can source most things and work with reputable companies worldwide who have passed our quality and service checks. So if you can’t see what you are looking for, or are looking for something more bespoke then please contact us.

Can I see a sample before I order?

We can provide visual mock-up images by email if you would like to see what your logo looks like on a particular product.  We understand that for larger orders being able to see the product first-hand is important before committing. We can supply these, but there may be a charge. Please contact us for more information.

When will I get my order?

Most standard items take 2-3 weeks from when you approve your artwork, or longer if the product is more bespoke. We will advise a lead time at quotation stage. If you need something by a certain date please tell us so we can check if it’s possible to get them in time. We do offer a range of products that can be produced in 3-5 days, just ask us for details.

What artwork do I need to send for my product?

See Artwork section

How can I receive special offers and discounts?

Sign up to our newsletter to receive offers, discounts and news and views about promotional products!